Frequently Called Numbers
District 7 Councilmember, Howard Shook: 404-330-6050
District 8 Councilmember, Yolanda Adrean: 404-330-6051
Atlanta City Council: 404-330-6030
Mayor’s Office of Constituent Services: 404-330-6023
Office of the Mayor: 404-330-6100
Atlanta City Hall (main number): 404-330-6000
City of Atlanta Resources
- Zoning District Description Table
- Residential Zoning District Regulations
- City of Atlanta Zoning Map
Atlanta Public Schools
The district’s vision is that APS will be one of the nation’s highest performing urban school systems, where 90 percent of its ninth-graders graduate from high school in four years ready for success in college or career.
The district’s mission is to improve student achievement, increase community engagement, strategically manage and leverage technology, ensure fiscal responsibility and stability, improve efficiency and effectiveness of district processes, increase employee capacity and leadership, increase employee engagement, improve recruitment and retention of highly effective staff and build a culture of alignment and accountability.
Main Office: 404-802-3500
130 Trinity Avenue, Atlanta, GA 30303
Department of Public Works
To become the premier provider of efficient and effective Transportation and Solid Waste Services through a corporate and teamwork approach.
To enhance Atlanta’s quality of life by working collaboratively with citizens, public and private entities and other city departments to provide public works services that maintain and improve infrastructure and physical environment, utilizing a highly skilled and motivated work force.
Main Office: 404-330-6240
Customer Service Center: 404-330-6333
- solid waste, recycling, and yard trimming collection issues
- bulk pick-up scheduling
- new Herbie Curbie or Recycling Bin requests
- pothole reports
- malfunctioning street light and broken street sign reports (after hours, call 404-658-7862)
- right-of-way maintenance, street sweeping and dead animal removal requests
Office of Transportation: 404-330-6501
- permit applications for lane/road closures and other activities in the right-of-way
- public parking and PARKatlanta questions
Department of Watershed Management
The Department of Watershed Management is dedicated to providing the highest quality drinking water and wastewater services to residential, businesses and wholesale customers while protecting Atlanta’s urban waterways, conserving natural resources, and providing clean, safe water for downstream customers. Click here for our values.
Led by Commissioner Jo Ann Macrina, the Department has responsibility for the City’s drinking water and wastewater systems. It is continuing work on the $4 billion Clean Water Atlanta Program, a complete overhaul of the City’s water and sewer infrastructure undertaken as part of two federal consent decrees. Work under the first consent decree, governing the combined sewer system, was completed in 2007. Work under the second or “first amended” consent decree is scheduled to be completed in 2014.
Atlanta will be THE leader of the water resources industry — serving our customers, protecting our watersheds and improving the environment.
- Ensure professional stewardship of Atlanta’s drinking water, wastewater and stormwater systems
- Deliver excellent customer service
- Invest in the development of a motivated, skilled and empowered workforce
- Protect the present and enhance the future of the region’s water resources and public health
- Improve the environment while supporting economic development
Main Office: 404-330-6081
Customer Service Center: 404-658-6500
- billing issues and account information
- hydrant leaks, running water, broken water
- mains and other emergencies
- irrigation meter requests
- sewer service issues
Department of Planning and Community Development
Preserve our past, sustain our present, and transform our future.
Preserving our historical past, maintaining the livability of the present, and transforming our future through the implementation of the highest quality planning, building, code compliance, and housing services and programs to enhance the level of service we provide to all people of Atlanta.
To plan and implement the future by guiding the physical and economic development of the City while enhancing the quality of life for all through a comprehensive range of planning, design review, construction plan approval, code compliance, and housing preservation and assistance services and programs.
Main Office: 404-330-6070
Office of Code Compliance: 404-330-6190
- graffiti, overgrown/littered vacant lot, or dilapidated building reports
Bureau of Buildings: 404-330-6150
- permit applications
- zoning questions
- questions about removal of trees on private property
Office of Planning: 404-330-6145
- Neighborhood Planning Unit (NPU) information
Department of Parks, Recreation & Cultural Affairs
The Department of Parks, Recreation and Cultural Affairs (DPRCA) enhances the lives of City of Atlanta residents and visitors by offering programs, services and activities that encourage participation in recreational activities, leisure services and cultural experiences. The department strives to deliver quality customer service through the development, operation and maintenance of the city’s public parks, recreation and cultural affairs facilities to create an environment that is deemed safe, affordable and enriching for all.
DPRCA has earned the distinction of being accredited by the National Recreation and Parks Association (NRPA). This national accreditation by the NRPA is the highest honor that can be bestowed on a parks system and sets it apart from thousands of other parks systems throughout the nation.
To enhance the quality of life for all through nationally acclaimed excellence in Parks, Recreation and Cultural Affairs.
The Department of Parks, Recreation and Cultural Affairs’ mission is to provide all residents and visitors with the highest quality parks, facilities, recreational programs and cultural experiences.
Main Office: 404-546-6788
Office of Parks: 404-546-6745
Parks Customer Service: 404-546-6813
- reports of trees down in the street
- requests for the inspection of a tree in a park or in the right-of-way
- park maintenance requests
Parks Reservationist: 404-546-6757
- requests for a park, pavilion, ball field, or recreation center
Fields Status Hotline: 404-546-7992
- information about temporarily closed City ball fields
Office of Recreation: 404-546-7985
Office of Cultural Affairs: 404-546-6815
Municipal Court of Atlanta
Municipal Court Customer Care: 404-658-6940
- questions about traffic and parking tickets
- traffic court information
Fulton County Contacts
Fulton County Main Operator: 404-730-4000
Fulton County Board of Assessors: 404-224-0102
Chief Appraiser for Fulton County, Burt Manning: 404-612-6434
Fulton County Voter Registration: 404-730-7072
Fulton County Animal Control: 404-613-0358
Commonly Used Government Acronyms
ADA Atlanta Development Authority
APAB Atlanta Planning Advisory Board, and advisory board with representatives from each of the 25 NPUs
ARC Atlanta Regional Commission
BATMA Buckhead Area Transit Management Association
BZA Board of Zoning Adjustment, a 5 member board of citizens appointed by the City Council. The BZA hears variance and special exception requests. BZA meetings are held on the 1st and 3rd Thursdays of each month at 12:00 p.m. in the City Council Chambers of City Hall. The BZA is a deciding body. Decisions may only be appealed through Fulton Superior Court.
CDBG Community Development Block Grant
CDP Comprehensive Development Plan, developed by City with NPU input, to provide a broad policy framework fro development and growth.
CID Community Improvement District (a self taxing mechanism)
CIP Capital Improvement Program
CMAQ Congestion and Mitigation Air Quality (funds)
DRI Development of Regional Import (a recommending body- ARC & GRTA)
FAR Floor Area Ratio:
Residential = area of heated space less non-residential space and resident common-use areas (rec rooms) divided by Gross Land Area
Non-residential = area of heated space divided by net lot area (length times width)
Mixed Use = residential F.A.R. divided by non-residential F.A.R.
GLA Gross Land Area, half of right-of-way (including streets, parks, lakes, cemeteries) up to 50 feet in width may be counted towards GLA calculations
GRTA Georgia Regional Transportation Authority
HERO Highway Emergency Response Operation
I-1 Light Industrial District
ISTEA Intermodal Surface Transportation Efficiency Act (emphasizes integration of transportation and land use)
LC&DR Program Light Construction & Debris Removal Program
LOS Level of Service (traffic term: graded A-F)
LUI Land Use Intensity
NPU Neighborhood Planning Unit, 1 of 25 voluntary citizens planning units
PD-H Planned Development Housing
PD-MU Planned Development-Mixed Use
PD-OC Planned Development-Office Commercial
PIP Public Improvement Program, a 1994 bond referendum passed to repair city streets, bridges, viaducts, storm drainage systems and parks
R-LC Residential-Limited Commercial
R-1, R-2, etc Single Family Residential
RTP Regional Transportation Plan
SPI Special Public Interest District, a special development plan which puts tighter restrictions on existing zoning ordinances than would ordinarily apply. NPU-B has 3 SPI Districts within its boundary: SPI-9 (Buckhead Village), SPI-12 (Lenox/Buckhead) and SPI-15 (Lindbergh)
TMA Transit Management Association
TMP Transit Management Plan
TOD Transit Oriented Development (ex: Lindbergh Marta)
TSAD Transit Study Area Development (funded by Federal Government)
VBB Volume Based Billing (pay as you throw)
ZRB Zoning Review Board, a 9 member committee appointed by the Mayor and confirmed by City Council. The ZRB hears requests for special use permits and rezonings. Meetings are held on the 1st and 3rd Thursday of each month at 6; 00 p.m. in the City Council Chambers. The ZRB is a recommending body.